Refund policy

Refund Policy — The Pairent Promise

Pairent is operated by Market Demand Group LLC, a Wyoming limited liability company.

At Pairent, we want you to feel confident trying our products. That is why we offer the Pairent Promise — a 90-day money-back satisfaction program on your first purchase.

The Pairent Promise

If you are not satisfied with your initial Pairent order, you may request a refund within ninety (90) days of confirmed delivery.

This program is designed to give first-time customers peace of mind when trying Pairent.

Eligibility

To be eligible for refund consideration, all of the following conditions must be met:

  • The request must apply to your first order from Pairent
  • The refund request must be submitted within 90 days of confirmed delivery
  • The Pairent Promise is limited to one (1) use per customer, household, and payment method
  • The request must be submitted directly to Pairent before any chargeback or payment dispute is initiated

Subsequent purchases, replacement orders, and promotional orders are not eligible under the Pairent Promise.

How to Request a Refund

Contact our support team at support@trypairent.com within 90 days of confirmed delivery.

Please include:

  • your order number
  • the email address associated with your order
  • the reason for your refund request

Our team will generally respond within 3 to 5 business days.

Refunds are not automatic and are reviewed on a case-by-case basis to confirm eligibility under this policy.

Important Limitations

  • Shipping, handling, and processing fees are non-refundable
  • Refunds are issued only after review and approval by Pairent
  • Product returns are not required unless otherwise requested by Pairent
  • The 90-day guarantee applies only to eligible first purchases as described above
  • Refunds will generally be issued to the original payment method used for the purchase

Chargeback and Payment Dispute Notice

If you experience an issue with your order, we strongly encourage you to contact Pairent directly at support@trypairent.com so that our team has an opportunity to resolve the matter.

Initiating a chargeback or payment dispute through your bank, credit card issuer, payment provider, or other financial institution before contacting Pairent may make the order ineligible for consideration under the discretionary Pairent Promise.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, please contact support@trypairent.com as soon as reasonably possible and include your order number and, where applicable, photographs showing the issue.

Pairent may, depending on the circumstances, provide a replacement, refund, store credit, or other appropriate resolution.

Refund Processing

Once a refund has been approved and issued by Pairent, the amount will be submitted to your original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider. Pairent does not control processing times after a refund has been submitted.

Agreement to Policy

By completing a purchase from Pairent, you acknowledge and agree to this Refund Policy.

This policy is subject to Pairent's Terms of Service. If there is a conflict between this Refund Policy and the Terms of Service, the Terms of Service will control to the extent permitted by applicable law.

Contact

For questions about refunds, orders, or the Pairent Promise, contact:

Market Demand Group LLC
Pairent
1621 CENTRAL AVE #68088
CHEYENNE, WY 82001
USA

Email: support@trypairent.com