Shipping policy

Pairent is operated by Market Demand Group LLC, a Wyoming limited liability company.

This Shipping Policy governs shipments placed through the Pairent website and is incorporated by reference into our Terms of Service. By placing an order, you acknowledge and agree to the terms below.

Order Processing

Orders are processed after payment authorization and order confirmation.

Processing typically takes 1 to 3 business days. During periods of high demand, promotions, product launches, or holidays, processing may take up to 5 business days.

Orders are generally processed Monday through Friday, excluding weekends and U.S. federal holidays.

Processing times are estimates only and are not guarantees.

Estimated Delivery Timeframes

Estimated delivery timelines vary by destination:

  • United States: 10 to 14 business days
  • United Kingdom: 7 to 9 business days
  • Australia: 10 to 14 business days

These timeframes include estimated processing and transit time.

All delivery estimates are approximate and are not guaranteed. Delays may occur due to carrier issues, weather, customs inspections, supply-chain disruptions, high order volume, or other circumstances outside Pairent's reasonable control.

Tracking and Shipping Notifications

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take 24 to 48 hours to update after shipment.

A carrier's delivery confirmation may be used as evidence that an order was delivered to the shipping address provided at checkout.

Lost, Delayed, Stolen, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, delivery is generally handled by that carrier.

If your tracking information shows unusual delays, loss, or delivery issues, please contact support@trypairent.com so our team can review the situation.

Pairent is not responsible for delays or losses caused by circumstances outside our reasonable control, including carrier errors, theft after confirmed delivery, incorrect addresses, customs delays, or other third-party delivery issues.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before submitting your order.

If an order has not yet been processed or shipped, Pairent may attempt to update the address upon request, but changes cannot be guaranteed.

Pairent is not responsible for orders delivered to an incorrect address that was supplied by the customer.

Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges if reshipment is requested.

Delivery Confirmation

If a carrier marks an order as delivered but you cannot locate the package, please:

  • check around the delivery location;
  • check with household members or neighbors;
  • review the carrier's tracking information; and
  • contact the carrier where appropriate.

You may also contact support@trypairent.com for assistance.

Carrier confirmation showing delivery to the address provided at checkout may be considered evidence of delivery when evaluating claims relating to non-receipt.

International Shipments

International shipments, including shipments to the United Kingdom and Australia, may be subject to customs inspections, duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties, taxes, import fees, and similar charges.

Customs processing may delay delivery beyond the estimated delivery timeframe.

Pairent does not control customs authorities and cannot guarantee customs-clearance times.

Customers are responsible for ensuring that products ordered from Pairent may lawfully be imported into and received within their jurisdiction.

Customs Rejections and Refused Shipments

If a shipment is rejected, refused, abandoned, or returned because of customs requirements, unpaid import charges, failure to claim the package, or restrictions in the destination country, Pairent will review the circumstances on a case-by-case basis.

Original shipping costs, customs fees, handling charges, return shipping expenses, and other non-recoverable costs may be deducted from any refund where permitted by applicable law.

Shipping Fees

Unless otherwise required by applicable law, original shipping, handling, carrier, and processing charges are non-refundable after an order has shipped.

If Pairent approves a refund under the Pairent Promise, the treatment of shipping or other fees will be governed by our Refund Policy.

Returned Packages

If a package is returned to Pairent or its fulfillment partner because of:

  • an incorrect or incomplete address;
  • refusal by the recipient;
  • failure to claim the shipment;
  • unsuccessful delivery attempts; or
  • another issue attributable to the recipient,

Pairent may offer reshipment where practical.

Additional shipping charges may apply to reshipment.

If the order is not reshipped, any refund will be determined in accordance with our Refund Policy and applicable law.

Damaged or Incorrect Orders

If you receive an order that is damaged in transit, defective upon arrival, or materially different from what you ordered, contact support@trypairent.com as soon as reasonably possible.

Please include your order number and, where applicable, photographs showing the issue.

Depending on the circumstances, Pairent may provide a replacement, refund, store credit, or another appropriate resolution.

Force Majeure

Pairent is not responsible for delays or failure to perform caused by events outside our reasonable control, including:

  • carrier disruptions;
  • customs delays;
  • severe weather;
  • natural disasters;
  • pandemics or public-health emergencies;
  • labor disruptions;
  • supply-chain interruptions;
  • transportation disruptions;
  • governmental actions; or
  • other comparable circumstances beyond our reasonable control.

Chargebacks and Payment Disputes

If you experience a shipping or delivery issue, we strongly encourage you to contact Pairent directly at support@trypairent.com before initiating a chargeback or payment dispute.

This gives our team an opportunity to investigate the shipment and work toward a resolution.

The submission of a chargeback or payment dispute does not automatically establish that an order was not delivered, defective, or otherwise eligible for a refund.

Pairent reserves the right to provide order, tracking, delivery, and customer-service records to banks, card issuers, payment processors, or other payment providers when responding to a dispute.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

Agreement to Policy

By completing a purchase from Pairent, you acknowledge and agree to this Shipping Policy.

This policy is subject to Pairent's Terms of Service and Refund Policy. If there is a conflict between these policies, the Terms of Service will control to the extent permitted by applicable law.

Contact

For questions about shipping, tracking, or delivery, contact:

Market Demand Group LLC
Pairent
1621 CENTRAL AVE #68088
CHEYENNE, WY 82001
USA

Email: support@trypairent.com